Rockinredrox Seller Policies

 

🖤 Shipping

Orders are typically dispatched within 3–5 working days.

All items are sent via tracked delivery to ensure safe arrival.

You’ll receive a dispatch confirmation and tracking number once your order ships.

Please note: Handmade and made-to-order items (such as dreadlocks) may require additional processing time, which will be clearly stated in the product description.

 

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🕸️ Returns & Exchanges

If you’re not fully satisfied with your purchase, you may return it within 14 days of delivery for a refund or exchange.

Items must be unused, unworn, and in their original packaging.

For hygiene reasons, dreadlocks, hairpieces, and earrings cannot be returned unless faulty.

Customers are responsible for return postage unless the item is faulty or damaged upon arrival.

To arrange a return, please contact us at [your email address] with your order number and reason for return.

 

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🧵 Handmade & One-of-a-Kind Items

Some products are handmade or one-off pieces, meaning small variations or imperfections may occur — this adds to their unique charm.

Each handmade item is created with care, attention, and quality materials to ensure longevity and individuality.

 

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🌙 Custom Orders

Custom dreadlock sets and other made-to-order items are non-refundable once production begins.

Please make sure to double-check color, length, and style details before confirming your custom order.

 

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💌 Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours with clear photos so we can resolve the issue.

If your order goes missing in transit, we’ll work with the courier to locate it or provide a suitable resolution.

 

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🖤 Contact & Support

For any questions, issues, or custom requests, you can reach us via:

📧 Rockinredfoxltd@outlook.com 

We’re a small business — so please allow 1–2 working days for replies.